pk0k Privacy Policy — Your Data, Your Rights
This Privacy Policy explains how pk0k collects, uses, stores, and protects your personal information when you use our online gaming platform. We are committed to keeping your data safe.
1. Introduction
pk0k ("we", "us", "our", "the Platform") operates the online gaming platform available at pk0k.lat. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information provided to us by users ("you", "Player", "Account Holder") located in Bangladesh and other eligible jurisdictions when they access or use our Platform. This Policy forms part of our Terms and Conditions and should be read alongside them.
By accessing pk0k, creating an account, or using any feature on the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with the practices described in this Policy, please do not use the Platform. Your continued use of pk0k after any update to this Policy constitutes your acceptance of the revised Policy.
Privacy at a Glance
The following summary highlights the most important aspects of how pk0k handles your personal data. Please read the full policy below for complete details.
All data transmitted between your device and pk0k is protected by 256-bit SSL encryption. Your financial details and personal information are never transmitted in plain text. pk0k uses industry-standard security protocols to protect data at rest and in transit.
pk0k does not sell, rent, or trade your personal data to any third-party marketing organisations. Your information is used exclusively to operate your account, process transactions, comply with legal obligations, and improve the Platform experience.
You have the right to access, correct, export, or request deletion of your personal data at any time. To exercise any of your data rights, contact our support team at [email protected] and we will respond within 30 days.
You may request deletion of your personal data by contacting [email protected]. pk0k will delete or anonymise your data within 30 days of a verified request, subject to legal retention requirements that may require us to keep certain records for compliance purposes.
You can opt out of marketing communications from pk0k at any time by contacting [email protected]. Transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) cannot be opted out of while your account remains active, as they are operationally necessary.
3. How We Use Your Information
pk0k uses the personal information we collect for the following purposes. We will only process your data where we have a lawful basis to do so, which includes performance of our contract with you, compliance with legal obligations, our legitimate interests in operating a safe and fraud-free platform, and in some cases your explicit consent.
We use your personal information to create and manage your pk0k account, process your deposits and withdrawal requests, verify your identity and age in accordance with KYC requirements, provide customer support, and ensure that you receive the correct account balance, bonuses, and winnings. Without this data, we cannot operate your account or provide gaming services to you.
pk0k uses technical and personal data to detect and prevent fraudulent activity, money laundering, bonus abuse, account takeover, and other security threats. This includes automated transaction monitoring, IP analysis, and device fingerprinting. Where suspicious activity is detected, we may suspend an account pending investigation and may be required to report the activity to relevant authorities under applicable law.
We are required by law to collect, verify, and retain certain personal data about our account holders. This includes identity verification records, transaction logs, and communication records. These records are retained for the periods required by applicable law and cannot be deleted upon request if a legal retention obligation applies. We may also be required to share data with law enforcement or regulatory authorities where compelled to do so by a valid legal order.
We use aggregated and anonymised usage data to understand how players interact with pk0k, identify technical issues, improve game loading performance, and develop new features. This data is used in aggregated form and is not linked back to individual player identities for analytics purposes.
4. Cookies and Tracking Technologies
pk0k uses cookies and similar tracking technologies to operate the Platform and improve your experience. Cookies are small text files stored on your device by your browser. They allow us to recognise your browser, maintain your login session, remember your preferences, and analyse how you use the Platform.
pk0k uses strictly necessary cookies (required for the Platform to function, cannot be disabled), functional cookies (to remember your preferences and session state), and analytical cookies (to measure usage patterns in aggregated, anonymised form). We do not use third-party advertising or tracking cookies that share your data with external advertising networks.
5. How We Share Your Information
pk0k does not sell your personal data. We share personal information only in the limited circumstances described below. All third parties with whom we share data are required to maintain appropriate data security standards and to use your information only for the specified purpose.
To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, we are required to share your account identifier and transaction details with those payment providers. To complete KYC verification, we share your identity document images and personal details with our verification service provider. These providers act as data processors on our behalf and are contractually required to protect your data.
pk0k may be required by applicable law, court order, or regulatory directive to disclose your personal data to law enforcement agencies, financial intelligence units, or other government authorities. We will always endeavour to notify you of such a disclosure request where permitted by law, and will only disclose the minimum amount of data necessary to satisfy the legal requirement.
Some game software providers (such as Pragmatic Play, Evolution Gaming, and others) may receive limited session data necessary to deliver their games within the pk0k Platform. This data is limited to session tokens and game-level identifiers; your full name, payment details, and identity documents are never shared with game providers.
6. Data Security
pk0k implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, access controls that limit internal staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and multi-factor authentication requirements for administrative access to Platform systems.
While pk0k takes commercially reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, pk0k will notify affected users as soon as reasonably practicable and will take immediate steps to contain the breach and remediate any vulnerabilities identified.
7. Your Data Rights
As a user of pk0k, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a description of the right you wish to exercise. We will respond within 30 days.
8. Data Retention
pk0k retains your personal data for as long as your account is active and for such periods as are required by applicable law thereafter. Identity verification records and transaction logs are retained for a minimum of 5 years following account closure in order to comply with anti-money-laundering and financial record-keeping requirements. Communication records are retained for 3 years. Analytical and usage data in anonymised form may be retained indefinitely.
When your personal data is no longer required for legal or operational purposes, pk0k will securely delete or anonymise it. If you request deletion of your account and data, we will process that request within 30 days subject to any overriding legal retention obligations. We will inform you of any data we are legally required to retain after your deletion request is processed.
9. Children's Privacy
pk0k is strictly an adult gaming platform. The Platform is not directed at or intended for use by persons under the age of 21. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate age verification, we will immediately suspend the account, delete the collected data, and return any deposits in accordance with our age verification procedures.
10. Updates to This Privacy Policy
pk0k reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make a material change to this Policy, we will update the "Last Updated" date at the top of this page. Where the change is significant, we will endeavour to notify active account holders via the email address registered on their account.
Your continued use of pk0k following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend checking this page periodically to stay informed of how pk0k protects your personal data. If you object to any change in this Policy, you should stop using the Platform and contact [email protected] to request account closure.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk0k handles your personal data, please contact our Data Privacy team. We aim to respond to all privacy-related queries within 5 business days during Bangladesh Standard Time (BST, UTC+6) business hours.
We aim to acknowledge all privacy requests within 5 business days and fully resolve them within 30 calendar days. Complex requests may take longer, in which case we will notify you of the expected timeline.
Want to Learn More About pk0k?
Read our About Us page to learn the pk0k story, or visit our FAQ for quick answers about accounts, payments, and games.